SAP Cloud Platform Open Connectors

Sugar Enterprise

Sugar Enterprise

Sugar Enterprise is available in the CRM hub.

Connector Information Details
Provider API Documentation Sugar Enterprise API documentation
Authentication OAuth2password
Events Polling
Bulk Supported
Common Resources and Transformations Supported

Sugar Enterprise Connector

The Sugar Enterprise connector is available in the CRM hub.

Authentication Prerequisites

The Sugar Enterprise connector uses the OAuth2password authentication workflow. Before you can authenticate an instance of the Sugar Enterprise connector, you require the following:

Provider sandbox

A Sugar Professional account and sandbox are required to authenticate. Only Administrator accounts can generate the credentials required to authenticate with the connector. The only parameters required by the user are:

  • Sugar Enterprise Site URL 
  • Username 
  • Password
Note: In case a user's IP address changes while they are still logged into Sugar, they get logged out by default and require to log in again. To make sure this does not happen, user needs to disable client IP verification. As per Sugar documentation - 
  • Navigate to Admin > System Settings.
  • Scroll to the Advanced section at the bottom of the page. 
  • Uncheck "Validate user IP address".
  • Click "Save"to preserve the changes. 
User will no longer be logged out if your IP address changes.

Required Authentication Parameters

You can authenticate a connector instance using the UI or via API calls. For detailed information on how to authenticate an instance, see our related documentation:

To authenticate an instance of the Sugar Enterprise connector, you will need the following parameters:

Parameter Name/UI ValueAPI Value/KeyDescriptionSource
Sugar Enterprise site URLsite.url
The unique URL established for your Sugar Enterprise site.This is the same URL that you use to sign in to your Sugar Enterprise platform. Contact your Sugar admin for assistance.
UsernameusernameThe username you use to sign in to your Sugar Enterprise site.Contact your Sugar admin for assistance.
PasswordpasswordThe password you use to sign in to your Sugar Enterprise site.Contact your Sugar admin for assistance.

Sample Configuration JSON

"configuration": {
    "site.url": "http://my-sugar-enterprise-url.com",
    "username": "MyUsername",
    "password": "MyPassw0rd"
  }

Connector Fact Sheet and Reference

Authentication and Configuration Parameters

To see all authentication parameters for the Sugar Enterprise connector, follow these steps:

  1. Sign in to SAP Cloud Platform Open Connectors and navigate to Connectors.
  2. Hover over the card for a connector, and then click My Resources. 
  3. In the top navigation toolbar, click Setup.
  4. From the Setup page, you can view a complete list of the connector's authentication and configuration parameters.

Events and Supported Resources

The Sugar Enterprise connector supports events via polling. For detailed information about our Events framework and how to configure a connector instance with events, see our documentation:

You can set up polling events for the following resources of the Sugar Enterprise connector:

  • accounts
  • campaigns
  • contacts
  • contracts
  • calls
  • leads
  • meetings
  • opportunities
  • products
  • tasks
  • quotes
  • documents
  • emails
  • productGroups
  • revenueItems
  • cases
  • prospectLists

Queryable Endpoints

You can use OCNQL to query the following endpoints of the Sugar Enterprise connector:

  • GET /accounts
  • GET /activities
  • GET /bulk/jobs
  • GET /calls
  • GET /campaigns
  • GET /cases
  • GET /contacts
  • GET /contracts
  • GET /documents
  • GET /emails
  • GET /leads
  • GET /meetings
  • GET /notes
  • GET /{objectName}
  • GET /{objectName}/{objectId}/{childObjectName}
  • GET /opportunities
  • GET /product-groups
  • GET /products
  • GET /prospect-lists
  • GET /quotes
  • GET /revenue-items
  • GET /shippers
  • GET /tasks
  • GET /tax-rates

{{Snippet.termelementucsingular}} API Documentation

The base URL for all API requests is https://api.openconnectors.us2.ext.hana.ondemand.com/elements/api-v2.

Provider Documentation