SAP Cloud Platform Open Connectors

Sugar Professional

Sugar Professional

Sugar Professional is available in the CRM hub.

Connector Information Details
Provider API Documentation Sugar Professional API documentation
Authentication OAuth2password
Events Polling
Bulk Supported
Common Resources and Transformations Supported

Sugar Professional Connector

The Sugar Professional connector is available in the helpdesk hub.

Authentication Prerequisites

The Sugar Professional connector uses the OAuth2password authentication workflow. Before you can authenticate an instance of the Sugar Professional connector, you require the following:

Provider sandbox

A Sugar Professional account and sandbox are required to authenticate. Only Administrator accounts can generate the credentials required to authenticate with the connector. The parameters required by the user are:

  • Sugar Enterprise Site URL 
  • Username 
  • Password
Note: In case a user's IP address changes while they are still logged into Sugar, they get logged out by default and require to log in again. To make sure this does not happen, user needs to disable client IP verification. As per Sugar documentation - 
  • Navigate to Admin > System Settings.
  • Scroll to the Advanced section at the bottom of the page. 
  • Uncheck "Validate user IP address".
  • Click "Save"to preserve the changes. 
User will no longer be logged out if your IP address changes.

Required Authentication Parameters

You can authenticate a connector instance using the UI or via API calls. For detailed information on how to authenticate an instance, see our related documentation:

To authenticate an instance of the Sugar Professional connector, you will need the following parameters:

Parameter Name/UI ValueAPI Value/KeyDescriptionSource
Sugar Professional site URLsite.url
The unique URL established for your Sugar Professional site.This is the same URL that you use to sign in to your Sugar Professional platform. Contact your Sugar admin for assistance.
UsernameusernameThe username you use to sign in to your Sugar Professional site.Contact your Sugar admin for assistance.
PasswordpasswordThe password you use to sign in to your Sugar Professional site.Contact your Sugar admin for assistance.

Sample Configuration JSON

"configuration": {
    "site.url": "http://my-sugar-professional-url.com",
    "username": "MyUsername",
    "password": "MyPassw0rd"
  }

Connector Fact Sheet and Reference

Authentication and Configuration Parameters

To see all authentication parameters for the Sugar Professional connector, follow these steps:

  1. Sign in to SAP Cloud Platform Open Connectors and navigate to Connectors.
  2. Hover over the card for a connector, and then click My Resources. 
  3. In the top navigation toolbar, click Setup.
  4. From the Setup page, you can view a complete list of the connector's authentication and configuration parameters.

Events and Supported Resources

The Sugar Professional connector supports events via polling. For detailed information about our Events framework and how to configure a connector instance with events, see our documentation:

You can set up polling events for the following resources of the Sugar Professional connector:

  • accounts
  • contacts
  • calls
  • meetings
  • tasks
  • users
  • documents
  • emails
  • tags
  • incidents
  • cases

Queryable Endpoints

You can use OCNQL to query the following endpoints of the Sugar Professional connector:

  • GET /accounts
  • GET /activities
  • GET /articles
  • GET /bulk/jobs
  • GET /calls
  • GET /campaigns
  • GET /cases
  • GET /contacts
  • GET /contracts
  • GET /documents
  • GET /emails
  • GET /leads
  • GET /meetings
  • GET /notes
  • GET /{objectName}
  • GET /{objectName}/{objectId}/{childObjectName}
  • GET /opportunities
  • GET /product-groups
  • GET /products
  • GET /prospect-lists
  • GET /quotes
  • GET /shippers
  • GET /tasks
  • GET /tax-rates
  • GET /users

{{Snippet.termelementucsingular}} API Documentation

The base URL for all API requests is https://api.openconnectors.us2.ext.hana.ondemand.com/elements/api-v2.

Provider Documentation