SAP Open Connectors

ServiceNow Authenticate a Connector

You can authenticate with ServiceNow to create your own instance of the ServiceNow connector through the UI or through APIs. Once authenticated, you can use the connector instance to access the different functionality offered by the ServiceNow platform.

Authenticate Through the UI

Use the UI to authenticate with ServiceNow and create a connector instance as described in Authenticate a Connector Instance (UI). In addition to the base authentication parameters, you will need the credentials that you identified in API Provider Setup.

After successfully authenticating, we give you several options for next steps. Make requests using the API docs associated with the instance, map the instance to a common resource, or use it in a formula template.

Authenticate Through API

Use the /instances endpoint to authenticate with ServiceNow and create a connector instance. If you are configuring events, see the Events section.

Note: The endpoint returns a connector token upon successful completion. Retain the token for all subsequent requests involving this connector instance.

To create a connector instance:

  1. Construct a JSON body as shown below (see Parameters):

      "element": {
        "key": "servicenow"
      "configuration": {
        "username": "<USERNAME>",
        "password": "<PASSWORD>",
        "servicenow.subdomain": "<SUBDOMAIN>",
        "filter.response.nulls": true
      "tags": [
      "name": "<INSTANCE_NAME>"
  2. Call the following, including the JSON body you constructed in the previous step:

    POST /instances
    Note: Make sure that you include the User and Organization keys in the header. For more information, see Authorization Headers, Organization Secret, and User Secret.
  3. Locate the token and id in the response and save them for all future requests using the connector instance.

Example cURL

curl -X POST  \
 -H 'Authorization: User <INSERT>, Organization <INSERT>'  \
 -H 'Content-Type: application/json'  \
 --data '{ \
  "name": "My_ServiceNow", \
  "configuration": { \
    "filter.response.nulls": "true", \
    "username": "username", \
    "password": "******", \
    "servicenow.subdomain": "dev12345" \
  } \
}'  \


API parameters not shown in SAP Open Connectors are in code formatting.

Note: Event related parameters are described in Events.
ParameterDescriptionData Type
keyThe connector key.
The name for the connector instance created during authentication.string
Your ServiceNow user name.
Your ServiceNow password.string
The ServiceNow Subdomain
This is the part of your URL that is specific to your organization, for example in domain12345 is the subdomainstring
Filter null values from the response
Optional. Determines if null values in the response JSON should be filtered from the response. Yes or true indicates that SAP Open Connectors will filter null values.
Default: true.
tagsOptional. User-defined tags to further identify the instance.string

Example Response

  "id": 427251,
  "name": "My_ServiceNow",
  "createdDate": "2017-06-06T22:26:22Z",
  "token": "kt6uJ77QG1iCIZNgRvl/BcpJL/JS94sBwwQdicNRZ5s=",
  "element": {
    "id": 145,
    "name": "ServiceNow",
    "hookName": "ServiceNow",
    "key": "servicenow",
    "description": "ServiceNow is changing the way people work, offering service management for every department in the enterprise including IT, human resources, facilities & more.",
    "image": "",
    "active": true,
    "deleted": false,
    "typeOauth": false,
    "trialAccount": false,
    "resources": [],
    "transformationsEnabled": true,
    "bulkDownloadEnabled": true,
    "bulkUploadEnabled": true,
    "cloneable": true,
    "extendable": true,
    "beta": false,
    "authentication": {
      "type": "basic"
    "extended": false,
    "hub": "helpdesk",
    "protocolType": "http",
    "parameters": [
        "id": 11,
        "createdDate": "2015-04-26T16:11:49Z",
        "name": "servicenow.subdomain",
        "vendorName": "subdomain",
        "type": "configuration",
        "vendorType": "path",
        "source": "request",
        "elementId": 145,
        "required": false
    "private": false
  "elementId": 145,
  "provisionInteractions": [],
  "valid": true,
  "disabled": false,
  "maxCacheSize": 0,
  "cacheTimeToLive": 0,
  "configuration": {
    "base.url": "https://{subdomain}",
    "bulk.add_metadata": "false",
    "": null,
    "bulk.query.field_name": "sys_updated_on",
    "pagination.max": "200",
    "servicenow.subdomain": "subdomain123",
    "event.vendor.type": "polling",
    "bulk.query.operator": ">=",
    "filter.response.nulls": "true",
    "bulk.query.date_mask": "yyyy/MM/dd HH:mm:ss",
    "bulk.attribute.created_time": "sys_created_on",
    "bulk.query.download_format": "json",
    "password": "********",
    "bulk.relations": "{}",
    "pagination.type": "offset",
    "event.poller.refresh_interval": "15",
    "event.notification.callback.url": null,
    "event.notification.signature.key": null,
    "event.poller.configuration": "{}",
    "username": "username",
    "event.notification.enabled": "false"
  "eventsEnabled": false,
  "traceLoggingEnabled": false,
  "cachingEnabled": false,
  "externalAuthentication": "none",
  "user": {
    "id": 1234567